These Terms and Conditions constitute a contract between the customer (You) and Mouneh Extra.
This Mouneh Extra shopping Website at www.mounehextra.com is a shopping Website where you can browse, select and order products advertised on the Website from Mouneh Extra.
In these Terms and Conditions we, our or us means Mouneh Extra; and you or your means the person who accepts these Terms and Conditions, by using this Website and associated software, networks and processes, including the purchase of Products or Services through the Website.
Please read these Terms and Conditions before accessing or using the Website. If you are under 18 years of age, then you must obtain your parent or guardian’s consent before accessing and using the Website.
- By completing your registration through the Website; and
- Using the Website to obtain Products from us
- Legal Capacity
If you are under the age of eighteen (18) years you cannot place orders with Mouneh extra. By accepting these Terms and Conditions, you acknowledge that you are over the age of eighteen (18) years.
- Website Use
You must ensure that your access to, or use of the Website is not illegal or prohibited by laws which apply to you.
You must take your own precautions to ensure that your process for accessing the Website does not expose you to risk of viruses, malicious computer code or other forms of interference which may damage your computer system. We take no responsibility for any such damage which may arise in connection with your use of the Website.
You may not have more than one active account, and your account is non-transferable. You may update, edit or terminate your account at any time through the Website. You may not have more than two accounts per delivery address.
If you choose to use a workplace email address for your account or to access the website, then you are solely responsible for ensuring that you comply with the rules, policies or protocols that apply to the use of your email address and your workplace facilities.
Prices displayed on the Website are subject to change without notice. Once an Order has been accepted by us and a Purchase contract form under clause 7, the price of the Product cannot be varied except;
- By agreement between you and us in writing or by email; or
- In accordance with clause 9.4
All prices listed on the Website exclude Delivery costs and other Charges and Taxes. Delivery costs and other Charges and Taxes are shown separately on an order.
- Product specifications
Features and specifications of Products described or depicted on the Website are subject to change without notice. For the avoidance of doubt, we will not materially change the features and specifications of a Product once an Order has been accepted by us and a purchase contract formed under clause 7.
All weights and dimensions of Products described in the Website are approximate. All screens are measured diagonally and all screen images contained on the Website are simulated unless otherwise indicated.
- Placing an Order for Products
You may Order Products by selecting and submitting your Order through the Website in accordance with these Terms and Conditions.
You may place an Order by following the instructions on the Website. By placing an Order, you make offer to enter into an agreement to purchase the Product(s) the subject of your Order (Purchase Contract).
Any order placed through the Website for a Product is an offer by you to purchase the particular Product for the price notified (including the Delivery and other Charges and Taxes) at the time you place an order.
We may ask you to provide additional details or require to confirm your details to enable us to process any orders placed through the Website.
You agree to provide us with current, complete, and accurate details when asked to do so by the Website.
Orders will be deemed to have been received by Mouneh Extra at the time Mouneh Extra sends an order confirmation to your nominated address.
Mouneh Extra is an online business and will primarily communicate with customers via email. It is the customer’s responsibility to ensure the correct contact details are entered and that the nominated email address is regularly checked for correspondence.
- Acceptance or rejection of an Order
Mouneh Extra reserves the right to accept or reject to enter into a Purchase Contract with you and may cancel your Order at any time prior to dispatch of the Product(s) for any reason, including if the requested Product is not available, if there is an error in the price or with the product description posted on the Website or an error in your Order.
Each Order placed for Products through the Website that we accept results in a separate binding agreement between you and us for the supply of those Products. For each order accepted by us, we will supply the Products in that order to you in accordance with these Terms and Conditions.
If we reject an order placed through the Website, then we will endeavor to notify you of that rejection at the time you place the Order or within a reasonable time after you submit your Order.
In the event of a cancelled Order not dispatched, funds paid in relation to that Order will be refunded in full. You will be provided with email confirmation of the cancellation and refund.
Mouneh Extra does not accept any responsibility for Orders that are declined, delayed or not accepted due to disruptions with internet connections.
Mouneh Extra shall not be liable for any delay in performing any of its obligations under this Agreement if such delay is caused by circumstances beyond the reasonable control of Mouneh Extra, and Mouneh Extra shall be entitled to a reasonable extension of time for the performance of such obligations.
Where you have provided an incorrect or incomplete delivery address for you Order, we may charge a redelivery fee for each subsequent delivery attempt.
You may provide your nominated credit card during the purchase process described on the Website.
Payment for Orders will be processed immediately upon confirmation of your Order.
If your nominated payment method triggers our fraud prevention protocols, we may contact you to confirm additional details, or rescind the transaction. In this case, until your order has passed our fraud prevention protocols your Order will not be fulfilled. If you do not provide the requested information within up to 7 days, your Order will be cancelled and your payment will be refunded back to the method in which you paid. These information requests are sent to help protect credit card holders from online fraud.
Despite our best efforts, on occasion it may be possible that a small number of the Products in our range may be incorrectly priced on the Website. If we have made a mistake and a Product’s correct price is higher than the price on the Website, we may either contact you before shipping to request whether you want to buy the Product at the correct price or cancel your Order. If a Product’s correct price is lower than the stated price on the Website, we will charge the lower amount and send you the Product, or where the higher incorrect price has been charged, we will refund the price difference and send you the Product.
- Delivery and Ownership of the goods
We try to ensure that all Products are delivered in a prompt and timely manner. However, from time to time, it is possible that shipping and other factors outside of our control may result in delays. Mouneh Extra does accept any liability for loss or damage suffered by anyone as a result of any such delays.
The date of Delivery listed on the Website is the estimated date of Delivery as is reasonably estimated by Mouneh Extra. Where scheduled delivery of a Product is delayed by more than the estimated Delivery date, customers will be notified by e-mail via the e-mail address nominated in their Order.
Mouneh Extra will not deliver Products to PO Box addresses.
Where a Customer gives written authority for Products to be delivered without a signature, any and all included insurance cover will be voided.
The couriers or postal services nominated by Mouneh Extra will deliver Products during local business hours (9am to 5pm, Monday to Friday).
Mouneh Extra is not responsible for the delivery times of Products. Once Products have been dispatched, it is the Customers responsibility to liaise with the courier nominated by Mouneh Extra (as notified to the Customer) in relation to date and time of delivery. Mouneh Extra shall not be liable for any inaccuracy of information provided to customers relating to the date and time of delivery.
Mouneh Extra reserves the right to not ship to remote or rural locations.
- Faulty or damaged goods
If any item purchased from Mouneh Extra is found to be damaged or faulty, Mouneh Extra will provide you with a full refund of the purchase price.
For a damaged item to be eligible for a refund, you have 3 days from the date of delivery to contact Mouneh Extra and provide us with a photo of the faulty or damaged item.
Mouneh Extra is not required to refund any monies to you for any faulty or damaged items that result from customer negligence, misuse or tampering.
- Change of Mind Policy
You may cancel your order within 24 hours from the point you have submitted and paid for your order. To cancel your order, contact Mouneh Extra within the 24 hour period advising us of your decision to cancel your order.