Privacy Policy

By using this Website or providing us with your personal information, you agree to and consent to the collection, use, holding and disclosure of personal information by Mouneh Extra as set out in this policy.

1.       Personal Information

Personal information is information or an opinion about an individual whose identity is apparent, or can be reasonably ascertained, from that information or opinion. Personal information we may collect from you includes, without limitation, your name, address, email address, telephone number(s) and date of birth. Personal information also includes credit information. Credit information is personal information or an opinion about you that has a bearing on credit that has provided to you or that you have applied for. Credit information includes information about credit that was applied for or provided to you for domestic, household, personal or other investment purposes as well as information about you where you are a guarantor of a loan.

2.       Collection

Mouneh Extra will collect personal information only by lawful and fair means and not in an unreasonably intrusive way. If it is reasonable and practical to do so, Mouneh Extra will only collect personal information about you directly from you. Mouneh Extra will not collect personal information unless the information is reasonably necessary for our functions and activities.

Personal information may be collected by Mouneh Extra in a number of circumstances, including when you:

2.1 Make an enquiry with us via email or telephone;

2.2 Visit our Website;

2.3 Lodge an enquiry or application in relation to any Mouneh Extra products or services.

If you use a pseudonym when dealing with us or you do not provide identifiable information Mouneh Extra may not be able to provide you with any or all of our services as requested. If you wish to remain anonymous when you use our Website do not sign into it or provide any information that might identify you.

Mouneh Extra requires individuals to provide accurate, up-to-date and complete personal information at the time it is collected.

3.       What does Mouneh Extra do with your personal information?

In addition to any purpose notified to you at the time of collection Mouneh Extra uses your personal information for the purpose for which it has been provided, for reasonably related secondary purposes and for the purposes of:

3.1Providing our products and services to you;

3.2 Our internal management needs;

3.3 Our marketing activities;

4.       Disclosure of personal information

Mouneh Extra may disclose your personal information:

4.1 To third-parties we ordinarily engage for the above purposes;

4.2 Any person or entity to whom you have consented to Mouneh Extra disclosing your personal      information; and

4.3 Any person or entity to whom we are required or authorized to disclose your personal   information to in accordance with the law.

5.       Access and Management

You may request access to your personal information in our customer account database, or seek correction of it, by contacting our customer service team. See section 7: Contact information.

Mouneh Extra may charge a reasonable fee that is not excessive to cover the charges of retrieving your personal information from our customer account database. Mouneh Extra will not charge you for making the request.

If you believe that Mouneh Extra holds personal information about you in our customer account database that is not accurate, complete, up-to-date, relevant or information that is misleading then you may request its amendment and Mouneh Extra will respond to your request within a reasonable time. Mouneh Extra will not charge you for correcting your personal information.

If Mouneh Extra no longer needs your personal information for any pf the purposes set out in this policy, or as otherwise required by law, Mouneh Extra will take such steps as are reasonable in the circumstances to destroy the information or to de-identify it.

Mouneh Extra will take reasonable steps to protect the personal information it holds from misuse, interference and loss and from unauthorized access, modification or disclosure.

6.       Opting Out

You may opt out at any time of receiving direct marketing communications from us. Unless you opt out, your consent to receive direct marketing, communication from us and to the handling of your personal information as detailed above, will continue. To opt out email

7.       Contact information

If you require further information regarding this policy or wish to make a complaint, please contact us at A senior member of staff will review your complaint within 5 business days and respond to you in writing advising the action(s) Mouneh Extra will take as a result of your complaint.

8.       Mouneh Extra Website

When transmitting personal information from your computer to Mouneh Extra Website, you must keep in mind that the transmission of information over the internet is not always completely secure or error-free. Other than liability that cannot lawfully be excluded, Mouneh Extra will not be liable in any way in relation to any breach of security or any unintended loss or disclosure of that information.

9.       Miscellaneous

Mouneh Extra reserves the right to modify this Privacy Policy in whole or on part from time to time without notice and amendments will be effective immediately upon posting of the amended Privacy Policy on the Mouneh Website.